Cancellation and Refund Policy

In order to be respectful of the medical needs of other patients, please be courteous and call the office promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in urgent need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Calling early in the day is appreciated. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care. Reintjes Counseling & Consulting LLC accepts cancellation requests up to 24 hours after the request was made. Clients will be charged $80.00 fee if cancellation is less than 24 hours or you No Show. Fees are charged within 48 hours and sent to the client by that time.

To cancel appointments/reschedule, please call (703) 718-6732 or email at office@drmonicaphd.com. If you do not reach the receptionist you may leave a detailed message on the voicemail. If you would like to reschedule your appointment, please be sure to leave us your phone number and let us know the best time to return your call. You can schedule your appointment online here.

A “no-show” is someone who misses an appointment without calling 24 hours in advance to cancel. “No-shows” inconvenience those individuals who need access to medical care in a timely manner, as well as the therapist. A failure to show up at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”.

Late cancellations will be considered as a “no-show”. Exceptions will only be made in extraordinary circumstances. Cancellations made more than 24 hours in advance of your scheduled appointment time will not be assessed a cancellation fee.

Refund Policy

Once services are rendered, services are not refundable under any circumstances due to the nature of the service. 

If Reintjes Counseling & Consulting LLC owes you a refund due to an overpayment or credit balance, we will issue a refund after our billing department has verified it. Provided there are no other balances owed to Reintjes Counseling & Consulting LLC, we will credit your credit card or issue a check refund, depending on how you made your initial payment.

No refunds shall be issued after a provider has performed her services, i.e., after consultation, therapy session, and/or procedure with/performed by a provider.